Returning a product from Belgium, the Netherlands or Luxembourg

At mastersintime.ch we do our utmost to offer you a good shopping experience. If by chance - for whatever reason - you are not entirely satisfied with the product you have purchased, you can return the product for a contribution to the return costs within 30 days after receipt.

Return a product for repair

Are you looking to return your watch in order for it to be repaired? Please choose the situation below that applies to you to find the correct way to return your product. We are looking forward to reuniting you with your restored watch as soon as possible.

1.Loginto our ‘My order’ page.
2. Pre-announce the product you wish to return, and select “return for an exchange”.
3. Fill out the product code for the replacement product you would like to receive instead.
4. Download the return label.
5. Take your parcel to the nearest postal agency. Check the shipping label to see which carrier applies.
6. Please keep the return shipping receipt (including tracking and tracing) until receipt has been confirmed.

We kindly ask you to consider the following conditions with your return:

• You have a cooling-off period of 10 days from the day you received the product.
• We charge fees for returns. We offer a return label at a reduced rate of €12,95. You can request a return label on the"my order" page. The costs for the return will be deducted from the refund of your order
• Products are to be returned undamaged and in the original brand packaging. If damaged a fee for lost value may be charged.
• All extra goods supplied need to be included in the return, unless agreed/indicated in advance.
• All labels should be intact (as far as reasonably possible).
• Please include the original warranty/instruction booklets.
• In the absence of an additional product, the retail value will be deducted from your refund value.
• Please note that the refund applies solely to the value of the item. Delivery costs are excluded.

1. Include a clear description of the issue.
2. Add the valid, stamped warranty card or a copy of your purchase invoice, or your original order number to your broken watch.
3. Please make sure to pack the watch carefully, for example in bubble wrapping.
4. Take your parcel to your local post office or postal agency.
5. We advise you to send your parcel via standard registered mail.
6. Please keep the return shipping receipt (including T&T) until reception has been confirmed.

Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands

Additional return instructions
- You do not need to return the watch in the original brand packaging. mastersintime.ch cannot guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will determine whether your complaint is under warranty.
- In case your warranty claim is approved, we will refund your return shipping costs (in case the product was purchased from us).
- More information about the repair procedure can be found here

1. Include a clear description of the issue.
2. Add the valid, stamped warranty card to your broken watch.
3. Please include the original HWG invoice, or your original order number.
4. Please make sure to pack the watch carefully, for example in bubble wrapping.
5. Take your parcel to your local post office or postal agency.
6. We advise you to send your parcel via standard registered mail.
7. Please keep the return shipping receipt (including T&T) until reception has been confirmed.

Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands

Additional return instructions
- You do not need to return the watch in the original brand packaging. mastersintime.ch cannot guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will determine whether your complaint is under warranty.
- The costs for shipment towards HWG are for your account. We will cover the return shipping costs.
- More information about the repair procedure can be found here.

1. Include a clear description of the issue.
2. In case the watch was purchased from HWG, include the original HWG invoice or your original order number.
3. Please make sure to pack the watch carefully, for example in bubble wrapping.
4. Take your parcel to your local post office or postal agency.
5. We advise you to send your parcel via standard registered mail.
6. Please keep the return shipping receipt (including tracking & tracing) until receipt has been confirmed.

Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands

Additional return instructions
- You do not need to return the watch in the original brand packaging. mastersintime.ch cannot guarantee that you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will prepare a price estimate.
- The costs for shipment towards HWG are for your account. We will cover the return shipping costs.
- More information about the repair procedure can be found here.